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Improving Access to Care

Problem:

In a universal context, accessible healthcare means medical care is:

  • Available - People are diagnosed and treated promptly, and can obtain quality preventive care early enough to avoid illness or complications. Services are offered within a reasonable distance from where people live.
  • Appropriate - The right mix of health care professionals exists to attend to people’s most frequent needs. Cultural and linguistic barriers are addressed in such a way that patients get proper diagnoses and can communicate effectively with their providers.
  • Affordable -  Basic health insurance coverage, the linchpin of accessibility in the U.S. system, is provided for all. Additional, out-of-pocket costs are adjusted for those with low incomes.

Improving access to healthcare can mean different things to different participants in the heath delivery ecosystem.

Patients

For patients, access means gaining entry into the health care system:

  • Finding a suitable healthcare provider with whom the patient can communicate and trust, whether it be a PCP, specialist or hospital
  • Getting to an appointment or location where needed services are provided

Often geographical distances and shortages or primary care or specialists make access difficult for patients. This can be compounded by health and life issues such as the ability to travel, access to transportation, work hours, and cultural/language barriers.

Doctors

For  doctors, access issues often involve:

  • Being able to be contactable by a wider population and the ability to service a larger panel of patients
  • Getting to locations such as remote clinics where they provider their services
  • Providing “after hour” accessibility, and being available to their patients when coming into the office is not possible.

Physician drivers for providing better access include increasing patient satisfaction, maximizing productivity, giving them more time to spend with sicker patients, increasing practice productivity, and minimizing impact to their off work hours.

Healthcare Delivery Organizations

For healthcare delivery organizations, access concerns and issues may include:

  • Rural and community hospitals: Getting their patients access to medical specialties, especially after hours and retaining patients in their local community.
  • Tertiary and specialty providers: Providing their services to associate hospitals and/or offering up their services or ‘brand’ to a wider geographical area.
  • SNFs, rehabs and assisted living facilities: Having an ability to treat patients in place without necessitating transport.

 

Contact us today to learn how our solutions can deliver the following benefits to your organization through improved access.

Our products enable patient and health providers to connect visually using standard health delivery workflows that require a minimal of training and change management.

Solution in Practice

Accessible Healthcare

SBR solution: SBR Health’s televideo-based healthcare delivery solutions are designed to improve access for all these participants in the healthcare system. By eliminating geographic boundaries, providing automated healthcare navigation and skills routing, and supporting low cost, any device-any network video technologies, our products enable patient and health providers to connect visually using standard health delivery workflows that require a minimal of training and change management.

 

Better Interactions:

  • Improved patient to provider and provider to provider communication that results in greater trust
  • Reduction in time patients spend waiting in doctors' offices and emergency departments
  • Increase in patient satisfaction
  • Increase in the number of patients that can be seen and decreased no-shows
  • Avoidance of unnecessary transports
     

Better Outcomes

  • Preventing illness by detecting early warning signs or symptoms before they develop into a disease, or by detecting healthcare problems at an earlier, and often more treatable stage.
  • Reducing the rime between identifying a need for specific tests and treatments and actually receiving those services
  • Increased likelihood that patients will receive appropriate care
  • Reduction in re-admissions through more frequent post discharge follow-up and better care transitions/care co-ordination